Because we are an authorised online stockist for the brands we carry, you can be sure that every item we sell is 100% genuine. Your purchase will be dispatched in its original brand packaging (including all tags, dust bags and boxes, if applicable).
where is my order?
If you have received an email stating that your order has been shipped, it is on its way to you. The parcel can be tracked using the link provided in your shipping confirmation email.
If you have not received a shipping confirmation email more than seven working days have passed since you placed an order, please get in touch with us and we will investigate this as soon as we can.
how will i know that you have received my order?
We will send you an email straight away to acknowledge your order. Please note that your order is subject to approval by your card issuer or payment provider and we will also need to verify your delivery address.
Once your order has been accepted by us, you will receive a dispatch email as soon as the item is ready.
can Icancel my order?
Unfortunately we are unable to cancel or amend an order once it has been placed. However, you can return an order to us within 14 days by following the return instructions included in your parcel. All shipping costs will be reimbursed to you upon receipt of the returned item.
Is my personal information kept private?
Please be assured that we consider all the information you share with us totally private and confidential. For details please read the Le Wardrobe Policy. At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user’s qualifications and to bill the user for products.
The item I bought is now on sale, can you refund me?
We are unable to refund the difference if an item goes down in price after you have made a purchase.