Extended delivery times over the holiday period
Due to our sale, we are currently experiencing high order volumes. Our team are working hard to ship your order as quickly as possible. We thank you for your patience, this page will be kept updated regularly.
Did you know we offer free delivery & returns?
We are delighted to offer our customers free UPS express delivery, and pre-paid Royal Mail returns for UK customers. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.
HOW TO RECEIVE FREE Signed For® 2nd Class by Royal Mail:
- UK Customers – spend £300 or more
- ALL OTHER countries – spend £500 or more
Please note free delivery is unavailable for larger items.
DELIVERY FOR UK & INTERNATIONANL ORDERS
UK EXPRESS (DHL Next Day Delivery – £20.00 )
For next working day delivery, you must place your order before 9am Monday – Friday (GMT). If your order is placed after the 9am deadline, your order will be dispatched the following working day. Please note, for customers based in the Scottish Highlands and UK Islands, allow within 2 working days from dispatch. All express deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch.
UK Special Delivery Guaranteed by 1pm (Royal Mail – £15.00 )
Allow 1 working day from dispatch. All deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch.
UK Standard Delivery (2nd Class Royal Mail – £7.00 )
Allow 2-3 working days from dispatch. The tracking information will not be provided to you.
INTERNATIONAL EXPRESS (DHL Express Delivery)
France, Germany, Italy, Netherlands, Poland, Ireland, Austria and Spain – £25.00
Belgium, Czech Republic, Denmark, Finland, Hungary, Norway, Romania Switzerland – £25.00
ALL OTHER countries – £40.00
Non-EU international orders are shipped securely via DHL*. Allow up to 4 working days for delivery from dispatch (EU countries – up to 2 working days) . All deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch. * Please note that the express service is not available to the Russian Federation. If you require additional information, please contact the Customer Service Team at: firstname.lastname@example.org
INTERNATIONAL STANDARD (Royal Mail Signed For Delivery)
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Ireland, Netherlands, Norway, Poland, Romania, Spain, Switzerland, – £15.00
ALL OTHER countries – £20
Allow 3 – 5 working days from dispatch for EU countries. 8-14 working days from dispatch for non-EU countries. All deliveries are fully tracked (China-within the UK only) and the tracking information will be provided to you by email upon dispatch.
Please note: Due to unprecedented level of demand following our annual Sale, it may take a little longer than usual for our customer service team to respond to your email query. We hope to resolve your query as soon as possible.
INTERNATIONAL DUTIES AND TAXES
Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please email us: email@example.com
Returns available on all orders
While we hope that you are happy with your order, we want to give you a hassle-free returns experience. So, you can return any item to us within 14 days of receiving your original order, including sale items.
RETURNS FROM UK
It is very simple.
- Email us (firstname.lastname@example.org) to initiate the return or exchange processes.
- Please note that we don’t offer free return for sale items.
RETURNS FROM EU, USA, SOUTH KOREA & REST OF WORLD
Please note postage costs will be incurred. We recommend you return items via a recorded delivery service as we cannot accept responsibility for any lost or damaged items. We handle each query on an individual basis. Follow the steps outlined in our returns policy and our customer service team will be on hand to help.